The information on this page is provided for general guidance only and does not constitute legal advice. Refund and consumer protection laws vary by country and region. Because we cannot anticipate your specific circumstances, you should not rely on this page as a substitute for professional counsel. If you have questions about how this policy applies to you, please consult an attorney.

Applies to: all Hunter & Florence digital products, including brand kits, templates, content files, and associated downloads.

Because our products are digital and made available instantly after purchase, all sales are final and non-refundable once access or a download link has been delivered.

 

We stand behind the quality of our work and are happy to help with any technical issues accessing your files. If you experience a problem we cannot resolve, we may, at our discretion, offer a replacement file or store credit.

Because our products are digital and made available instantly after purchase, all sales are final and non-refundable once access or a download link has been delivered.

 

We stand behind the quality of our work and are happy to help with any technical issues accessing your files. If you experience a problem we cannot resolve, we may, at our discretion, offer a replacement file or store credit.

 

Exceptions we’ll consider (case-by-case):

 

• Technical access issues that our support team cannot resolve within a reasonable time after you contact us.

• Duplicate orders or duplicate charges made in error.

• Incorrect file delivered (you received a different product than purchased).

 

What is not eligible:

 

• Change of mind or the product not meeting personal preferences.

• Wrong purchase due to not reading the product description or system requirements.

• Incompatibility with third-party software not listed in the product details.

• Promotional pricing differences after your purchase.

 

EU/UK digital content notice (where applicable by law): by purchasing and downloading our digital content, you consent to immediate access and acknowledge that your right of withdrawal may be lost once the download or streaming begins.

 

Support & contact: If you need help, email paula@hunterandflorence.com with your order number, purchase email, a brief description of the issue, and screenshots if relevant.